Renter Frequently Asked Questions

  1. How do I submit a rental application and how long does the process take?
  2. What are applicants qualified based on?
  3. What do I need to do before move in?
  4. What qualifies as an emergency repair?
  5. What happens if I pay rent late?
  6. Can I use my security deposit as last months rent?

 


 

1. How do I submit a rental application and how long does the process take?

To submit a rental application, go online to the property listing and click the icon that says “Apply Now”. Make sure you fill out the necessary information, and pay the application fee, as this will expedite the rental process. The application process typically takes less than a week but this time frame can vary based on how long references take on getting back to us.


2. What are applicants qualified based on?

Applicants are qualified after an examination of their credit reports, conducting an eviction search, verifying income/employment, as well as checking current and previous landlord references.


3. What do I need to do before move in?

Before you move in, our accounting department needs to have received the full first months rent, along with security deposit and the funds need to have cleared our bank. Next, we set up a time to sign the lease and answer any questions you have and give you the information on for utilities. Note that UNITIL (866-933-3820) and PSNH (800-662-7764) require a minimum of 2 business days to have the accounts transferred and activated into your name.


4. Who do I contact for a maintenance request?

To submit a maintenance request, please use your tenant portal, which is accessed through our web page under Renters, “Existing Tenant Login”. If you have an emergency please call us at 603-413-6175


5. What qualifies as an emergency repair?

After-hours emergency calls should be made anytime there is structural damage to the property or the occupant(s) is in danger. Instances such as fires, water leaks/flooding, no electricity, and temperatures in the unit below 50 degrees are all considered emergencies.


6. What happens if I pay rent late?

Rent is due on the 25th of the month and is considered late if they arrive after the 1st of the month. After the 1st there is a $100 late fee assessed. However, we are in the business of collecting rent and disbursing funds in a timely manner to our owners. Charging and collecting late fees is not our prime MO. If something comes up and you are going to be late, please let us know as soon as possible. Renters with a good payment history and a reasonable excuse, may be give a reprieve.


7. Can I use my security deposit as last months rent?

No. The security deposit will be returned within 30 days of move out, after post move out inspection. To expedite this process please fill out a Move Out Form.